The worst service EVER!!!!

I entered into a contract with XTP in February this year where they help manage my property in the South JHB. Every month I need to fight and write long emails demanding that they pay me the rental fees. The tenant pays well in time but I only receive the money mid-month. I still need to pay levies for the property (for which late payment results in penalties -- EVERY SINGLE MONTH!!) and I have to pay rates and taxes... I constantly have to remind them and the Agent always says they will give feedback and they don't.