Pathetic service

Xkids a company under xtrainer in highveld mall Mpumalanga, I had such a terrible experience exchanging an item originally bought from Ilanga mall. Staff refused to assist with an exchange because apparently IT was not available for the exhange to be processed, manager was also not onsite to assist now it's past their exchange TAT and they are the only shop that has the size requested. Your guys service sucks really guys