Online retail suspect

Good day, I ordered online from this company(as I have successfully done many times) Their advert name was London Trading, money went into account WomensStylishVane Card no 6811. I have subsequently been in contact with the company...and feel am just getting delaying tactics as to shipping etc. So I wish to warn the public, while they MAY BE legitimate, it is nerve wracking and frustrating to be given such inadequate information. Thank you