Save your sanity and buy a Samsung or IPhone

I purchased a device in December, I experienced heating issues just by scrolling through TikTok, I was advised to factory data reset the device. While doing so the phone over heated. Issue persisted, I do not get all my notifications. More often than not I have to go into the app to receive the notifications. Needless to say the device went in to their service center, apparently a technician checked out the device and now states there is nothing wrong with the device. In the interim I had received a notification that a new device is being set up with my email address. I sent screen shots to them and asked why they would want to use my email address. Of course they deny this, just as I have proof the device is faulty, I have proof of the email saga. They deny everything. I would strongly urge you to stay away from this brand, not only do they sell faulty phones and access your personal information they deny this with proof and refuse to deal with clients. I have emails proving this fact. Please do not try their global email address either as there it is just a copy and paste saga. If this is how Xiaomi devices are intended to operate I strongly suggest people not to waste their money and keep their sanity. And here I thought Samsung was bad, Xiaomi might be second or third in the world but in South Africa it is failing fast. Their aim is definitely not based on customer service. It is however based on selling un operational equipment. When advising them that I would like to take my phone to qualified technicians , I am advised that I can not do so. Now my phone has been there more that two weeks and nothing is being done, I was advised to speak to Fochini yet Fochini states no response was given to them either. I have never experienced such bad and lack there of customer service even OPPO does a better job.