GP
Gerrie P
1 reviews | Active since Dec 2016
28 Aug 2024, 09:56
Poor Warranty support.
Purchased a Xiaomi Robotic Vacuum from Kloppers George. The unit started malfunctioning RE navigation. Took it back, Kloppers George refused to exchange unit in contravention of CPA and insisted on repairing it. The received the unit back claiming it was working correctly. Unfortunately still not navigating as it did before. Contacted Xiaomi Global as their local email address as per their website does not work. Got standardized emails as response. Cannot even confirm if Kloppers is an authorized distributor. Seriously reconsider purchasing their products if this is the warranty support they give in South Africa.
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Gerrie P's updateReviewer Update
29 Aug 2024, 06:24So this is the response I received from Xiaomi after I reached out to them for assistance as the retailer did not assist with proper warranty support. They basically tell you that you are on your own and that they will not assist if the retailer don't honor their warranty. THIS EFFECTIVELY MEANS THERE IS NO WARRANTY ON XIAOMI PRODUCTS!. STAY AWAY, DON'T PURCHASE!
Email from Xiaoumi below:
" Dear Gerrie,
Hello, Greetings from Xiaomi Customer Support! This is Steven.
Thanks for your reply. We hope you could understand that after-sales in retail business refers to services, technical support and spare parts provided by the retailers or vendors after the sale has been made. In short, in retail business the retailers or vendors shall provide after-sales services to their consumers. If you need after-sales service, please coordinate with the point of purchase.
We hope you can get proper handling from the point of purchase.
Best Regards
Xiaomi Global Email Service
If you have any other questions, welcome to visit again. Always believe that something wonderful is about to happen!
Follow Twitter@XiaomiSupport to get latest product tips and service information. https://twitter.com/XiaomiSupport"
Email from Xiaoumi below:
" Dear Gerrie,
Hello, Greetings from Xiaomi Customer Support! This is Steven.
Thanks for your reply. We hope you could understand that after-sales in retail business refers to services, technical support and spare parts provided by the retailers or vendors after the sale has been made. In short, in retail business the retailers or vendors shall provide after-sales services to their consumers. If you need after-sales service, please coordinate with the point of purchase.
We hope you can get proper handling from the point of purchase.
Best Regards
Xiaomi Global Email Service
If you have any other questions, welcome to visit again. Always believe that something wonderful is about to happen!
Follow Twitter@XiaomiSupport to get latest product tips and service information. https://twitter.com/XiaomiSupport"
GP
Gerrie P's update29 Aug 2024, 06:24
Reviewer Update
So this is the response I received from Xiaomi after I reached out to them for assistance as the retailer did not assist with proper warranty support. They basically tell you that you are on your own and that they will not assist if the retailer don't honor their warranty. THIS EFFECTIVELY MEANS THERE IS NO WARRANTY ON XIAOMI PRODUCTS!. STAY AWAY, DON'T PURCHASE!
Email from Xiaoumi below:
" Dear Gerrie,
Hello, Greetings from Xiaomi Customer Support! This is Steven.
Thanks for your reply. We hope you could understand that after-sales in retail business refers to services, technical support and spare parts provided by the retailers or vendors after the sale has been made. In short, in retail business the retailers or vendors shall provide after-sales services to their consumers. If you need after-sales service, please coordinate with the point of purchase.
We hope you can get proper handling from the point of purchase.
Best Regards
Xiaomi Global Email Service
If you have any other questions, welcome to visit again. Always believe that something wonderful is about to happen!
Follow Twitter@XiaomiSupport to get latest product tips and service information. https://twitter.com/XiaomiSupport"
Email from Xiaoumi below:
" Dear Gerrie,
Hello, Greetings from Xiaomi Customer Support! This is Steven.
Thanks for your reply. We hope you could understand that after-sales in retail business refers to services, technical support and spare parts provided by the retailers or vendors after the sale has been made. In short, in retail business the retailers or vendors shall provide after-sales services to their consumers. If you need after-sales service, please coordinate with the point of purchase.
We hope you can get proper handling from the point of purchase.
Best Regards
Xiaomi Global Email Service
If you have any other questions, welcome to visit again. Always believe that something wonderful is about to happen!
Follow Twitter@XiaomiSupport to get latest product tips and service information. https://twitter.com/XiaomiSupport"