Poor Customer Service at Xiaomi

I ordered a phone at Xiaomi on a Tuesday. On the Wednesday, I received a phone call from a delivery man at my home address wanting to deliver the phone. I informed him that it was the wrong address and that the phone had to be shipped to my work address. The delivery man said he would inform people at the office to contact me. A week later I had not received any contact from Xiaomi. I then logged into my account and spoke to a "Lerato" over the live chat on the website. I informed the individual my story. Lerato was extremely rude. They offered no apology of the mix up and just said they had informed the courier and the phone would be delivered. I am very disappointed with this poor service Xiaomi. I had heard such great stories of you as company from my siblings and find it rather unfortunate that our relationship has started on such a wrong footing. I tried to inform Lerato that they were being rude and asked for their surname to report this matter. I received no response. Is this how you treat your customers Xiaomi???? SHAME ON YOU! How dare you ignore a customer who has been waiting for a whole week for their cell phone which is already fully paid. I will not be recommending you to any of my friends. Kindly pull up your customer service socks Xiaomi-This experience has reflected VERY BADLY on you as a company.

Regards, Dr. Mkwananzi