Bad service and lack of competency

On the 26 June 2018, I logged two queries and they are as follows:

1. For the faulty phone delivered to me on the 26 June 2018. A Redmi Note 4A. The phone doesn't read any sim card. I was in contact with a Ricardo Bruintjies from your offices. I explained everything and gave him the proof of purchase. To date, the phone has not been collected or exchanged. Instead the are ignoring my emails. Its now the 29th and still nothing.

2. Again the same Ricardo Bruintjies failed to assist me with my Mi 5 phone battery issues. The fault was also logged on the 26th and in my email I described the issues with the phone. He gave me the repair ref number. Its now the 29th and the phone is still not collected or repaired.

I'm extremely irate at the level of service received. I spent my hard earned buying this phones and don't expect to be treated like this. I have sent emails this morning to this Ricardo person at 10:20 and no response has been received. The phones are still not collected.