MH
Mary H

1 reviews | Active since Sept 2015

14 Aug 2017, 12:16

Xerox ******!

<p>On the 31 March 2017, we had a devastating fire that, among other things, destroyed our hired Xerox printer. We informed the company of the loss at per contact. They gave us a hard time saying that we were responsible to pay until the end of the contract term AND return a functional machine at the end of the contract. We sought legal advice which led to Xerox claiming they had cancelled our contract immediately. Since then we have been charged monthly even though we do not even have the machine in our possession! We were then told we would be debited an amount of R2000 excess. This never happened and so we made a direct payment of this R2000 PLUS Xerox debiting us each month! Last week, unbelievably, I received another invoice of R1396, 70. This is absolutely outrageous and is becoming harassment! Fintech and Sunlyn have also been involved in this mess.</p>

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Replies (2)
MH
Mary H's update15 Aug 2017, 14:44
Reviewer Update
I must say that I have just made Xerox aware of this posting and I received a phone call assuring me of their full attention and undertaking to sort the matter out as soon as possible. Thanks Xerox!
MH
Mary H's update18 Aug 2017, 15:39
Reviewer Update
Business has responded and will refund us the amount owed. Thank you Mary