MW
Michele W

1 reviews | Active since May 2012

26 Jan 2016, 10:04

Locked into a contract for old equipment

Dear Xerox - i unfortunately have a contract with you for your photocpying machines that continues to break - i have had technicians in my office - which is very disruptive - sometimes 3 times day. You have refused to replace this 1 particular printer as you believe there is nothing wrong with it - yet it makes screaming noises while i try to print - constantly jams the paper . Please note that even though i have to continue paying you for the next 6 months until my contract expires , please come and collect the printer and keep it . I will obviously be sending all the other 12 printers we have on contract with you - back when they expire - which is between 4 and 6 months !!! Bad bad business decision and bad bad service has lead you to loose all my business

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Replies (1)
Xerox
Xerox's reply27 Jan 2016, 10:49
Official
Hello Juan2304,

Thank you for your letter alerting us to the ongoing problems you have been experiencing.

The query has been escalated to the Channel Manager who will be in touch with you. We extend our apologies for the inconvenience this problem has caused you and we will make sure that this matter is resolved.