Bad Customer Service Experience from Xerox

<p> </p> <p>Monday I was at work and I had to receive a delivery from Xerox for a newly ordered printer. Firtsly in the morning when I checked about the delivery I was told it would be delivered but the delivery time is unknown.</p> <p>I accepted it as normal.</p> <p>I took lunch at 1:30pm that day and returned at 2:15pm to find a disgruntled Xerox personeel mad I was late for the delivery. He himself had arrived at 2:00pm.</p> <p>I speciffically apologised by saying I was on lunch ( which by the way is an hour) and I had tried to verify delivery times earlier. He firstly specifically told me I have no right to check such. He is the delivery man and he is the only person who knows delivery times.</p> <p>Then during the unloading of the Printer, he has a rude undermining demeanour towards me , regardless of the fact there are colleagues in the office and after unloading everything has the gall to reprimand me for asking which I need to check to accept the delivery. Unfortunately for me, he also had to returned because he had forgotten a delivery note and still he didnt even greet but simply came into the office and my workstation desk to demand the forgotten document.</p> <p>I called the local Xerox office whom he works for and was told by his manager they apologise but he is not usually that way and they sorry.</p> <p> </p> <p>Today I had a visit from a Technican who also works at the same branch and I had met him earlier for the delivery of the machine and he had assisted professionally. Yet, Today, I get a knock from the office door and he tells me to open the gate while taking on the phone. No Hello. No Information about what he is doing here. Nothing.</p> <p>He walks into the office, straight to the machine and I watch as he is on the phone for almost 3 minutes discussing a personal call while working on the machine. Still no indication of what he is doing or purpose of this visit.</p> <p>After he is done with his call and decides to come talk to me. I ask for reason of his call and explain it is not professional customer service to do what he did.</p> <p>Hence now I am taking the time to write this. Xerox thank you for ensuring the though you have great products, you have terrible customer experience service. </p> <p> </p> <p>Best regards,</p> <p> </p> <p>I won't open the door to Xerox next time</p>