Xelus GAP Cover Worst Service ever

<p>We joined Xelus Gap cover this year. In May 2016 we submitted a claim for R2400 that the medical aid did not cover for an operation, when I phoned to follow up on this claim a week later they confirmed over the phone no waiting periods apply.</p> <p> </p> <p>I followed up about with 40 calls on this claim until today, even in between I followed up with the Dr for questionnaires to be completed while they should have followed up and they sent these to the wrong email addresses as well don't know where they found these.</p> <p> </p> <p>And when I phoned today to ask why it's still not paud after they confirmed yesterday it will be paid today all of a sudden this claim was rejected due to it being a pre-existing condition.</p> <p> </p> <p>So who will reimburse all the time I spent on the phone and following up with Dr's etc they should have done is this not a service we pay for?</p> <p> </p> <p>I am extremely disappointed and the consultant I spoke to from the start was the one who rejected this now and she was the one who told me no waiting periods but now I need to provide proof, but she told me over the phone.</p> <p> </p> <p>Not good GAP cover to take stay far away.</p>