Worst Company to claim from!!!

<p>I was in hospital for more then 7 days, I called into the call centre and spoke to Nando and she said that I get the hospital booster from day 1. I asked her are there any terms and conditions about it then she said no. I also asked her for a reference number. I then spoke to Sheinel who told me that she confirmed with management and they said they will not pay from day 1 & they mention on the call that their staff is working under supervision. I told her that when it is mentioned on the voice recordings it does not mean the consultant cannot give facts it means that they have not yet completed their qualifications. I asked for a manager to call me because I got a copy of the recording and I am going to the ombudsman with the complaint and no one called me. Worst company to claim from and deal with. You would expect to get good service after coming out from hospital but this company is terrible to deal with! </p>