Poor Service

I submitted claims to Xelus gap cover in March 2019 to date I am still waiting for payment. I have spoken to to various people who promise to come back to me or send me proof of payment. I spoke to Ursula, Tshepo, Sybil, Prince and an Xelus executive today her name escapes me at the moment. She to said I would have payment by close of business today. However no payment and no follow up on her part. Each of people I spoke to had different stories why I haven't received the money. I have had enough and am having such anxiety about this all. Nobody is bothered that this is causing a huge amount of stress for me and the run around I have been given is unacceptable and incredibly poor service.