No Service at all !!!!

<p>I had an operation the 5th of July and claimed for the gap which my medical aid did not cover.</p> <p>On the claim form they claim that they will get all the information if I give consent but I realized that they seemingly do not understand how to get the information. I ended up having to get the docs and sent it through myself. They do not reply to mails or to phone calls.</p> <p>When they did pay my claim, it was only for a portion of it and I had to resubmit everything for them again with another claim. It has been almost 3 months without having it solved. Their average reply time to a mail, is 2 weeks. I need to constantly follow up on everything and whether they are in fact still busy with my claim. I cannot wait to (possibly) get this sorted so that I can move to another Gap cover. I will also advise my employer, who has a relationship with Xelus (1500 employees) to move our group's gap cover to another provider. If you think you can do business in such a manner in this day and age, I not not foresee Xelus being around much longer. But I suspect that they will not even know that they have closed their doors, seeing that I do not think anyone actually works there?</p>