No assistance with banking details

Good day,

For days now i have been struggling to get help with my Gap cover. I have left messages for management to call, funny enough they are never available or always in meetings.

I have over 20 calls made, sent emails but no responses. I even told the receptionist to transfer me and go to the manager to anwer the call, receptionist told me she is not allowed to leave her post!!!!!

I changed companies and need to continue my gap cover in my private capacity and need banking details or they need to update my banking details for debit order. My concern is the month end is approaching and i am not going to be covered if not paid.

Say now something happens and i need to claim and i cant cause i couldn't pay because of them.... what happens then? Can i sue them? I am doing everything that i can to sort this out but i cant. Funny i threatened to close my account due to no assistance and what i need to and Bobs you uncle the consultant emailed me a cancellation form. Literally took a minute. But for banking changes NO assistance.

Thank you Hello Peter, always there for lending a helpful hand.

Kind regards Chantel