Niksha's Blatant Lies

Two years ago my ex and I wanted to move our gap cover account over from her name to mine. We contacted Kaelo Xelus and spoke to Clifford Bell from client services who instructed us we would need to fill in an amendment form. This was done and duly sent back in.

Cut to two years later when I call to see if the company could send me a copy of my policy only to be informed I do not have a policy. I have had monthly payments of R385 a month taken off my account so this was rather a surprise.

I sent a message explaining this and was contacted by a Niksha ****ee who holds the title of Executive Office Manager. I explained the situation to me and she started immediately lying, claiming that the people I had spoken to two years ago had not worked at the company then, and that they didn't have amendment forms as part of their process back then - I was able to prove she was lying about these things but she just carried on sticking to her party line regardless of this fact. She insisted I take out a new policy and said I would be double debited for that and the old policy, which I obviously found unacceptable.

She was rude, and had no problem blatantly lying (and when was proved to be lying never apologised). When I asked to speak to a senior at the company to try resolve this, she insisted that she was the senior and that there was no one higher than her.

I have never dealt with anyone as disgracefully rude and incapable in my life and if she is the most senior person there (which i sincerely doubt) then you definitely don't want to hold a policy with this company. I cancelled the whole policy as a direct result of her rudeness and ineptitude and would advise that everyone stays far away from this company I can only imagine how difficult they are when it comes time to actually claim. I wish I had seen all their one star ratings before I dealt with them.