Disgusted give my money back

If I could give a 0 rating I would. I canceled my policy on 28 September 2020 but to my surprise have still had 2 debit orders come off since then. Background, I called the call Centre to cancel, they told me that I had to send an email to ***, which I did. I then received an automatic response saying that my query would be handled. 1 October I had a debit order come off. I then called the call Centre once again to see why it came off and if the debit order will be canceled. I was told it would be sorted. 1 November and another debit order. I called again this morning which is 2 November to find out that it was never canceled and that they don't use that cancelation email address ANYMORE (funny That) . And that I had to cancel again. I asked to speak to a supervisor or manager to be told they are all to busy to speak to me and that they would give me a call back within 1 hour. 4 hours and still no call. I made it very clear to the call Centre agent that it was a matter of urgency and clearly this is a joke to them. Taking money that does not belong to you is unacceptable.