Appalling Service!! I could have died

So on Tuesday 26 February, i was quite ill and needed to go to the GP.

I joined medical aid in January to be effective 01 Feb 2019, hence i have not received my membership card yet. I have sent several emails only to receive a response after 5-7 days, stating the card was ordered!

I called the customer care team to request for my membership number and a membership confirmation email, as this is what the GP required, hence was advised they have requested the confirmation email to be sent to me right away, i have reiterated i need this like in now because i am heading to the GP.

I went to the GP , the receptionist then called MYHEALTH to request for the confirmation email to be sent to the surgeries mail/mine in order for the doctor to see to me. Whilst waiting for 20 minutes on an email which never arrived, my condition became worst and the doctor consulted me, why only because his my GP i normally go to. So if i was not a regular at the GP or my condition did not worsen, i would have not been helped and left to die!!! All because of you KAELO, all because of you!! I called you guys several times on the day asking when the email will be sent only to be told it was requested and it was flagged as i am at the doctor.

Today is the 04 March and yet no email was received. You got your premium with no hassles , so why is your service so appalling? what if i had to die please tell me then what?

For a medical scheme you guys suc**** Do you realise you are playing with peoples health/lives here?

I would not recommend your service to any friend or family member.