World Class Consumer Electronics Repair LOL

They are supposed to know all about LG microwaves but they do not listen. I phoned three times and spoke to two different people, neither of whom listened. They immediately want a person to bring in a microwave without performing basic diagnostics over the phone first.

The microwave in question has a child lock feature, ,which will stop the microwave from working. Imagine telling someone to travel far with a 56 litre microwave because they are too lazy or *********** to ask the customer to check if the child lock in on. In my situation, this is not the case but it goes to show how useless the two people are I spoke to. They also refused to listen when I repeatedly told them the correct procedure for this microwave initially is to use the smart diagnostics feature, which is when tones are sent over the telephone to the microwave. This often identifies the issue and subsequently negates the need for customers and technicians to waste their time transporting the microwave back and forth and the technicians having to diagnose things onsite that the electronics themselves could have diagnosed in a minute or two over the phone.

I have now escalated this matter and will continue to do so. If LG does not want any further business and if they are happy for me to get a refund on a brand new microwave, they need to continue with their bad service as well as the bad service of Xecutronix, whom they have appointed to fail customers.