XDS refused to remove a listing on credit bureau

Good day,

I took out a cellphone contract with Vodacom in 2007, I called the Vodacom call center on 082135 in Oct 2019 and I was told that the account was settled and closed. I also received a settlement letter. The settlement letter confirms that the credit bureau would be updated in 7 days. I paid for credit checks with XDS, Experian and Transunion in November 2019 and I can confirm that I am still listed with Vodacom on XDS. I have made several calls to the XDS call center for assistance and logged a dispute but to no avail I am still listed. I also made several calls to Jennifer who is the manager of the Disputes team at XDS but she is also of no help.

Can someone please assist as a matter of urgency?

Vodacom Account Number: I***-8 My name is: Navitha Baulraj My ID Number : *** 087 My Contact number is: *** My email is: ***

Thanks