XDS not having a contact centre is a night mare honestly

I am getting a free report from Splendi but there's always issues. After the last hello Peter Post issue resolved but now i have an account in arrears but no account name is appearing on my report after your most recent update. The report sent to me in mid oct doesnt reflect that account. You have no call centre and only an online dispute form for accounts that have been paid but how do i know which company listed me on your site!