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pearl M

1 reviews | Active since May 2015

04 Dec 2017, 11:21

Wesely Moodley a very bad call centre agent.

I have been calling XDS for the past 3 months since i started my debt management business and have been having a problem with a call centre agent called Wesely Moodley who has been giving me attitude as well as my clients who call in to do ITC check, he is very rude and disrespectful, does not speak clear forgeting that some clients as elderly and dont hear well. i am very shocked as to how a person can be working with people yet have no peoples s****s, cause every time he assist me, my consultants or a clients he is always is a bad mood and short tempted. I am very disappointed with his service and i love calling XDS for ITC because its easy for my clients to read and understand but the thought of possible talking to this rude man just puts me off and i end up calling other companies.

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Replies (1)
XDS
XDS's reply05 Dec 2017, 07:33
Official
Good Morning Pearl Thank you for bringing this to our attention. I will initiate an investigation is this regard and will be making contact with you should i require any further information. Should you need to discuss this matter further or require any more information, please feel free to contact or email me directly. Yours sincerely Gilbert Naidoo XDS Consumer Relations *** / ***