Unhelpful and rude call center agent.

Item: XDS
Rating: 1
Author: Rachel N

I am really disappointed with the call center agent from XDS ,she is very rude and she also hang up on me more than once I kept on calling with the hope that someone different will answer my call but keeps on going to the same person this happened on the 16/4/21 and again on the 19/4/21, she doesn't even introduce herself. I am left stranded with no one to help because the call center agent is giving me attitude.

Helpful (0)

Replies (3)

XDS's replyOfficial

19 Apr 2021, 16:34

Good day Rachel, I am really sorry for what had happened and this will not happen again. I will get someone to assist you. On of my agents will call you shortly

XDS's reply19 Apr 2021, 16:34

Official

Good day Rachel, I am really sorry for what had happened and this will not happen again. I will get someone to assist you. On of my agents will call you shortly

Rachel N's updateReviewer Update

19 Apr 2021, 21:57

Thank you Mr Sanjay Daya contacted me and thank you again for responding so quick

Rachel N's update19 Apr 2021, 21:57

Reviewer Update

Thank you Mr Sanjay Daya contacted me and thank you again for responding so quick

XDS's replyOfficial

05 May 2021, 16:47

HI Rachel it is only a pleasure

XDS's reply05 May 2021, 16:47

Official

HI Rachel it is only a pleasure