Unhelpful

I had an account that I disputed last month. My FNB account was supposed to be removed and not just closed. FNB sent an email on the 19th of December and again on the 28th of December requesting the account should be removed and all credit history relating to this account. I was on the phone for 40min now and no answer and emails go unanswered. You are playing and this effect my life. My dispute ***