Unacceptable Service by XDS (Subsidiary of a EOH, JSE Listed Company)

Worst service ever from XDS, or it is better to call it "no service".

I am a Cell C customer and recently cancelled my contract to prepaid. After two months, I app**** for a new contract on the Cell C website but was denied. The reason was because my credit check failed with XDS (Cell C use XDS to perform their credit checks on clients). My credit record is 100% clean, I even did my own credit check through Experian (way better counter party to use it appears).

Due to my credit check failing, I cannot apply for a cell c contract for the next 30 days unless XDS corrects the error on their side.

I have been phoning XDS for the past 3 days on *** (number provided by Cell C) but no answer. 4 hours of waiting with no answer is ridiculous.

For a subsidiary of a JSE listed company (EOH Holdings), this service is unacceptable and cannot be justified by any explanation.

I would appreciate for XDS to call me on my mobile number ASAP today still (in order for me not to waste any more airtime on their insufficient staff compliment).

My mobile number is ***. I need this query and my credit check to be sorted out by no later than today.

Hope this is well understood.