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yolanda S

1 reviews | Active since Mar 2013

05 Apr 2016, 12:01

poor service

Good Day <br> On the 03/03/2016 I noted that my XDS trace for SA Home loans was last updated on the 01/10/2015 still showing in arrears and my husbands is updated on the 02/01/2016 with no arrears. The property is jointly owned therefore I do not understand why only one has been updated as it affect both my husband and I. I have contacted XDS on *** and been informed that SA Home loans has to instruct XDS to update the information and I have to complete the Dispute form. I have completed the form and sent in all the documents required. I was informed that the dispute will be updated and corrected by 31/03/2016 it is now the 05/04/2016 and still show in arrears. This is frustrating as I am not able to purchase a vehicle or anything because of this \Arrears\" that reflects incorrectly on my Credit Check Trace.<br> I would appreciate if this error could be resolved asap "

0
Replies (1)
XDS
XDS's reply05 Apr 2016, 13:44
Official
Hello tatumscharnick,

Thank you for bringing this matter to our attention.

I will initiate an investigation regarding this and provide you with a response asap.

I will also contact you should I require any further information , on contact details provided herein.

Should you require any further information, please feel free to contact me directly.

yours faithfully

Gilbert Naidoo
*** / ***

Best regards,