vR
virginia R

1 reviews | Active since Dec 2015

23 Oct 2024, 11:31

please update my records

how long does XDS update our records? i lodged a dispute with XDS. i was asked more than 4 times to complete forms which i already did. then was asked to send documents. every time i follow up i am given different feedback. can my records be updated please. i have sent my paid up letter , why is this matter taking long to resolve. its been over 21 days now.

0
Replies (6)
XDS
XDS's reply23 Oct 2024, 14:45
Official
Good day 

Trust you are doing well,

Kindly note your dispute has been logged and is currently under investigation.

please note that I emailed you the reference number. 
vR
virginia R's update23 Oct 2024, 14:52
Reviewer Update
my dispute was lodged on the 2nd of of October already . it should have been resolved by now.
XDS
XDS's reply23 Oct 2024, 14:55
Official
Good day.

Thank you for the above.

Kindly respond to my email with the original email that was sent on the 2nd of October so I may look into the matter and provide feedback. 
vR
virginia R's update25 Oct 2024, 12:03
Reviewer Update
Good day

may I kindly have an update on this matter . please
vR
virginia R's update29 Oct 2024, 15:56
Reviewer Update
Good day

may i please have feedback on this matter.

i don't get a response on email from Jason Naidoo .
XDS
XDS's reply13 Nov 2024, 11:00
Official
Good day 

Trust you are well.

Please note that the dispute was resolved in your favor a confirmation mail will be email shortly.

Apologies for the delay.