NL
Nomaswazi L
1 reviews | Active since Mar 2017
28 Apr 2022, 13:20
Pathetic Service by XDS Credit Bureau services.
Dealing with XDS has been a traumatic experience and its suppose to be helping customers or people that are looking for assistance regarding their profile. We have lodged more that 5 or 6 disputes but no one, I mean no one has overcome back to us with the progress, so many references were received and forms were filled but still nothing, no feedback nor Nothing.
This is pathetic service and unprofessional for such a big entity like XDS credit Bureau platform. We seek assistance.
Helpful (0)
Replies (4)0
Replies (4)
XDS's replyOfficial
28 Apr 2022, 14:13Good day
Please give me your contact details so i can call you.
Please give me your contact details so i can call you.
XDS's reply28 Apr 2022, 14:13
Official
Good day
Please give me your contact details so i can call you.
Please give me your contact details so i can call you.
NL
Nomaswazi L's updateReviewer Update
09 May 2022, 09:03Good day
Thank you for calling us back with regard to the issue at hand.
We have spoken Sdaya at XDS who was handling the query for my partner and we still are not satisfied because he does not have that sense of urgency and be formative by providing feedback to the customers as it is suppose to be. We have re send documents t him and and he did advised that he received them and he will provide us with feedback.
We have send emails back to his asking him again if the query is lodged and whether we still need to wait for another 20 working days which was unfair for us to wait but if this was also communicated we would have appreciated. Nothing beats complains by informing your client or customers and with that said its also called professionalism.
We are still very much disappointed with XDS and Sdaya, we expected a lot from him because he was so active that day when we loaded this complain with Hello peter or on this Platform.
Thank you for calling us back with regard to the issue at hand.
We have spoken Sdaya at XDS who was handling the query for my partner and we still are not satisfied because he does not have that sense of urgency and be formative by providing feedback to the customers as it is suppose to be. We have re send documents t him and and he did advised that he received them and he will provide us with feedback.
We have send emails back to his asking him again if the query is lodged and whether we still need to wait for another 20 working days which was unfair for us to wait but if this was also communicated we would have appreciated. Nothing beats complains by informing your client or customers and with that said its also called professionalism.
We are still very much disappointed with XDS and Sdaya, we expected a lot from him because he was so active that day when we loaded this complain with Hello peter or on this Platform.
NL
Nomaswazi L's update09 May 2022, 09:03
Reviewer Update
Good day
Thank you for calling us back with regard to the issue at hand.
We have spoken Sdaya at XDS who was handling the query for my partner and we still are not satisfied because he does not have that sense of urgency and be formative by providing feedback to the customers as it is suppose to be. We have re send documents t him and and he did advised that he received them and he will provide us with feedback.
We have send emails back to his asking him again if the query is lodged and whether we still need to wait for another 20 working days which was unfair for us to wait but if this was also communicated we would have appreciated. Nothing beats complains by informing your client or customers and with that said its also called professionalism.
We are still very much disappointed with XDS and Sdaya, we expected a lot from him because he was so active that day when we loaded this complain with Hello peter or on this Platform.
Thank you for calling us back with regard to the issue at hand.
We have spoken Sdaya at XDS who was handling the query for my partner and we still are not satisfied because he does not have that sense of urgency and be formative by providing feedback to the customers as it is suppose to be. We have re send documents t him and and he did advised that he received them and he will provide us with feedback.
We have send emails back to his asking him again if the query is lodged and whether we still need to wait for another 20 working days which was unfair for us to wait but if this was also communicated we would have appreciated. Nothing beats complains by informing your client or customers and with that said its also called professionalism.
We are still very much disappointed with XDS and Sdaya, we expected a lot from him because he was so active that day when we loaded this complain with Hello peter or on this Platform.
XDS's replyOfficial
09 May 2022, 09:32Good day
Please advise if Sanjay Daya did not assisted you on Friday. Please advise.
Kind Regards
Ashogan
Please advise if Sanjay Daya did not assisted you on Friday. Please advise.
Kind Regards
Ashogan
XDS's reply09 May 2022, 09:32
Official
Good day
Please advise if Sanjay Daya did not assisted you on Friday. Please advise.
Kind Regards
Ashogan
Please advise if Sanjay Daya did not assisted you on Friday. Please advise.
Kind Regards
Ashogan
NL
Nomaswazi L's updateReviewer Update
09 May 2022, 10:40Good day Ashogan,
Thank you for your prompted feedback.
If Sanjay Daya did assisted us on Friday , I don't think we could have wrote back on this platform or asked for your intervene on this matter.
My partner just double checked his emails just now and even on Saturday we checked but we didn't find any feedback or communication from him.
This is really unacceptable .
Thank you for your prompted feedback.
If Sanjay Daya did assisted us on Friday , I don't think we could have wrote back on this platform or asked for your intervene on this matter.
My partner just double checked his emails just now and even on Saturday we checked but we didn't find any feedback or communication from him.
This is really unacceptable .
NL
Nomaswazi L's update09 May 2022, 10:40
Reviewer Update
Good day Ashogan,
Thank you for your prompted feedback.
If Sanjay Daya did assisted us on Friday , I don't think we could have wrote back on this platform or asked for your intervene on this matter.
My partner just double checked his emails just now and even on Saturday we checked but we didn't find any feedback or communication from him.
This is really unacceptable .
Thank you for your prompted feedback.
If Sanjay Daya did assisted us on Friday , I don't think we could have wrote back on this platform or asked for your intervene on this matter.
My partner just double checked his emails just now and even on Saturday we checked but we didn't find any feedback or communication from him.
This is really unacceptable .