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Danie Janse van Rensburg

1 reviews | Active since Sept 2022

12 Sept 2022, 16:13

Incorrect credit status

XDS credit bureau listed myself as deceased, without checking any facts or documentation. On 3 Sept I sent an certified affidavit with proof of address an my ID to the XDS callcentre. On the same day they requested a clearer copy of my ID, which I forwarded immediately. On the 9’th of Sept I phoned to here what happened to my request. The ticket CC-9208 was logged by the call centre. On the same day I have been advised that my request was actioned and that the status changes will reflect the next day. After another embarrassing day at a business today, I was informed that my status is still listed as deceased.

0
Replies (6)
XDS
XDS's reply14 Sept 2022, 07:54
Official
Good  day 
Please give me your contact details I will get one of the agents to assist you
XDS
XDS's reply14 Sept 2022, 07:56
Official
Good day 
Please give me your contact details i will get the agent to assist you
DJvR
Danie Janse van Rensburg's update27 Sept 2022, 14:24
Reviewer Update
The ticket CC-9208 logged by the XDS call center has all the relevant information, including my contact info.
The deceased status was removed, but apparently my good credit record build up over my lifetime have also been cleared and thus I do not qualify for my current cellphone contract.
thus it seems that simply changing my status did not solve the problem at all.

I am quite surprised that XDS can not trace their own call center tickets.
XDS
XDS's reply27 Sept 2022, 14:55
Official
Good day Danie,

I will get one of the agents to assist you he will be in contact with you shortly 
DJvR
Danie Janse van Rensburg's update27 Sept 2022, 16:34
Reviewer Update



Thanks for the prompt reply and feedback from your agent,
Good day
Trust you are well
I have checked the consumer credit profile
Please note the deceased status is not reflecting on the consumer credit profile.
However my credit record (history) have apparently also been deleted Can you please reinstate the good credit record that I had before you listed me as deceased in the first place.
XDS
XDS's reply27 Sept 2022, 18:29
Official
Good day Sir

Please see below 
Good day
 
Trust you are well
 
I have checked the consumer credit profile 
 
 
Please note the deceased status is not reflecting on the consumer credit profile.