FAILED KEEP THE PROMISE

I have bought an xds credit report on 14 March 2016 on credit4life website via credit card but up to so far I have not recieved the report. I hve tried to call them with no success, also send them 3 emails no answer from them. The money went out from my account. The authorisation code the transaction is 193057. I feel disappointed becuase I wanted to see my report immediately.