Extremely Bad Service Delivery

I am very unsatisfied with the level of service your call centre and IT department has given me.

I have been trying to log into the system for the last month or so however I cannot gain access into my profile, your agents seems very much unaware of how to assist me and they get quite rude.

I am at a position where incorrect and outdated information remains on my report and I am unable to gain a monthly full picture, I cannot get a full picture of my credit standing without the latest report.

You are a credit bureau the information you provide impacts my credit health and when you have incorrect information being seen by consumers how do I then maintain credit health or obtain credit.

Compuscan, Transunion and Experian have been prompt with their assistance. I only have an issue with XDS.

In addition why are call centre agents sending your user credentials with username and password unencrypted , why aren’t they reset?

Where is the security when I have to send in my proof of address and ID from any random email and no checks are done to ensure I am the owner of the account.

At this point I really have to question this company and its employees’ integrity, the safety of all consumer information as well as the accuracy of the of the credit history you provide.

In my opinion XDS and Credit4Life and its reporting systems shouldn’t even be considered as a credit bureau.