Endless hassles - report full of outdated information!

Why am I not surprised at what other consumers have had to say about your company? I agree wholeheartedly with others that your service is sincerely lacking. I have been trying for MONTHS to get my credit record cleared due to false or outdated information showing on my profile. Fact remains is that I only have ONE legitimate account (Telkom) and the balance is small. ALL other accounts in my name were paid up and closed several years ago. I have lost count on how many times I have submitted this info to you along with the relevant letters and documentation only for nothing to be done - again! On 7 November I finally received an email from someone to which I rep**** immediately asking why I needed to provide an affidavit and 10 signatures for a paid up account and guess what I received in return? Absolutely NOTHING! So I emailed your offices AGAIN, and I am told to provide an affidavit - to which I rep**** again asking why the affidavit is required if you have paid up letters and what exactly must the affidavit contain. As assured, I have reported your offices to the Ombudsman as it has been in excess of 20 days and I still have not even received a reference number from yourselves. At least I finally got action from the other credit bureaus by going via HelloPeter so perhaps this complaint will enable your offices to do the same.