Debt Review clearance

Hie I have paid up all my Debt under Debt Review,The Debt counseling services sent paid up certificates to All creditors and Credit Bureaus on the same Email on the same day 2021/07/30. Only XDS has my status still on Debt Review. They don't respond to My emails but send an Automated reference number each time I request help .their phone numbers never get answered. Am really amazed that this is A business that has a telephone number and email thats never attended to .can someone please explain what is going on here.