Appaling service with this credit Bureau

I sent an email on the 18th April because i had a dispute on my record, i was then asked to send in all the required documentation and it would take a week for my query to be resolved. Two weeks after i still had not heard from them, i sent another email and no response, i then decided to call later that afternoon and spoke to a gentleman named Sanjay who promised to help and asked if i could call the following day to find out if my profile has been updated. i tried calling the next few days and could not get hold of him, i finally managed to speak to him last week and he assured me that the dispute i was querying has been removed from my profile, i then asked for an updated report which i was asked to pay for so i can see that it has been cleared for real. i spoke to a guy named Freddie ad he sent me banking details so i can pay for the report which i did on the 30th May, Now today the 04th of June, still no credit report,, after paying and all, he send me an email saying i must call their call centre for a free credit report. i have had an appaling experience with this credit bureau ever since i was in the process of getting my profile in order after having been on Debt Review, they are the only credit bureau that still had my name flagged. i still do not have the credit report i paid for, now what!! XDS?? I cannot phone your Call Centre for a fred credit report since i have had one already!!