Account reflecting as in arrears

Hi XDS,

On "Sent: 05 September 2017 12:59 PM" ABSA informed you that my account has been paid up and closed.

Today is the 22nd of NOV 2017 you *****s still have me as someone in arrears, what kind of a business are you? when I call in I keep getting told that you are offline like ***?

Do you have any idea how this is impacting my name? let alone the fact that I can't purchase anything on credit. Can this be rectified ASAP! Given the amount of ****ty calls I received from your staff how about you do your work and stop irritating us.