Complaint Regarding Rejected Refund Claim for Event Tickets

Dear XCover

I am writing to formally lodge a complaint regarding the recent rejection of my claim for a refund on event tickets insured under your policy, despite having submitted valid and documented reasons for my inability to attend the event.

I purchased tickets for Rocking the Diases and included insurance coverage for unforeseen circumstances. Due to a family wedding, which I provided formal proof of (invitation and supporting documentation), I was unable to attend the event. I submitted all required documentation in good faith, expecting the coverage to apply as described in your policy terms.

I am extremely disappointed that my claim was denied without a reasonable explanation that aligns with your advertised coverage. This experience not only undermines the purpose of purchasing insurance but also reflects poorly on the customer support I have received.

I respectfully request: • A review of my claim decision, and • A clear explanation of the specific reason for denial, referencing the exact policy clause.

If this matter is not resolved promptly and fairly, I will have no choice but to escalate it further to the Ombudsman for Short-Term Insurance (OSTI).

I hope to resolve this matter amicably and look forward to your response within 7 working days.