very bad service

I wanted to join the JSE and trade using their platform, unfortunately by not having clear information ( I ended in the hands of Xchange investment trading )

They told me that they partnered with JSE, and I felt in to their trap, they told me that they have promotion on their platform which normally cost R25000.00, so they give it for R18600.00 .

Wen I tell them that I don't have that chash, the they advised me to sign the form from Ctinternational to loane the amout(I told them that I can't just loan money for something I have no guarantee of), They made a promise that by the 1st of December 2014 i will be making money and they will open Standerbank traders account and deposit R2000 for me to start to trade, and they will provide daily personal coach to come and guide me and help me to load their software in to my laptop and make money.

They further told me that the loan will start to debit by end of January by that time will be heaving having money I made form trading.

After signing then things start to change, I can't get my platform loaded in to my PC, I phoned them almost everyday but they never care,i even told them that they must cancel our contract but they never did, till end January wen Ctinternational debit my account, i phone Xchnge and told them that i can't pay for service i never got( they told me to make affidavit and fax to them to stop the debit and cancel the account and I did that), but nothing was done to their side.

I phoned both Xchnge and CTInternational but they turned arrogant on me, Untill March 2015 wen they send me username and password for their platform. I asked about the standard bank traders account and the R2000.00 they told me that I am on standard bank waiting list. I phoned standard bank and open traders account by myself by the end of my call my traders account was active, I then phoned Xchange and give them my account number to deposit the R2000.00 and send their coach to me, but they never deposit nor send coach till today August 2017.

I took many steps to fight them, i have prove of e-mails I have sent to them,i phoned them, i have even tried to involve clientele legal( but they never took my matter seriously, they failed to help me, i even cancelled my legal policy with them), i went to their offices in Rundbak and Sandton.

My big problem is now I am living with this big debt that I have never directly or indirectly gained/received any service. I want to regain my life (I want to buye a house but i can't due to the only dept that hanging on my name ). I have filed complain with National Consumer Commission in May 2017 and I am still waiting for their response.

I will be more happy if u can be able to help me were you can.