Xbox and Microsoft impossible return service

Bought an xbox series s its n december 2021. It died at the end of march 2022, 4 months old, and it would not turn on. PnP refused to replace the console, and insisted i deal directly with Microsoft. Firstly, trying to get hold of anyone related to microsoft is a nightmare; as you can only deal with online service, which is basically none existant. Everyone from the courier, to facebook messenger, to online specialist give the same answer, which is they will escalate it to their support team, from which you will never hear anything. Do yourselves a favour, skip all this drama, and go purchase a Playstation, and dont buy it from PnP, they wont help you.