Unable to contact Xbox microsoft

Sent the below email to the Microsoft CEO hoping something would be done to assist me with returning my controller and getting a replacement as the left bumper stopped working just 2 days after the warranty expired Fri, 7 Oct, 16:05 (6 days ago) to satyan I have been trying to contact someone from microsoft for over 4 days now every time I call the call says to request a call online and when I request a call online I receive this error below:

"Something went wrong on our end. We’re working on it. Try Again"

And when I try again the error persists, my controller is not working, it's a small issue as the left bumper is not functioning , and my warranty literally expired on the 1st October 2022 hence I am requesting an exception as this issue occurred days after the warranty expired but I am unable to make contact.

I am not asking for an xbox series x console to be sent to me but I am requesting that an exception be made with getting a replacement for my controller sent out given that I am unable to get any support on this matter for a few days now.

If I continue to not receive any feedback then I might as well be given the latest xbox as it is not fair that those with better consoles have the option of receiving support faster.

Dawood