Poor Service..........

I’m so not pleased with Microsoft service L L L ………………

I bought Xbox one S last year November from Incredible connexion Cresta

In May kids tried to switch on the console after using it the previous day but didn’t switch on

I did not take it back due to Lockdown level 5.

As soon as we moved to Level 04 went to the store and was advised that they don’t assist with repairs and exchange I have to log a query via telephone or online with Microsoft. Tried logging a query however their system it’s a nightmare!!!!!!!!!! Not user friendly at all. I’ve send emails and enquiries but no feedback and it’s the only way to log queries yet they not helpful……….