****** CONTROLLER & HDMI

I bought a Xbox s-series at vodacom Clearwater mall late last year.. fast forward the console stopped showing visuals so we returned in back to vodacom where we were told we need to book it in for it to be fetched.. we then packed the Xbox with the controller HDMI & console into the original box cause we weren’t sure what the actual problem is hence we sent the entire thing back! On the 6th August seabourne logistics fetched the package..Today 13 August only the console was brought back? When we enquired with the logistics company was told that we were supposed to bring the console only & not the entire thing! But now my question is if Microsoft got the entire box with all the contents inside why do they see it fit to keep what doesn’t belong to them? That’s *****ING!! Also how certain am I that I’ll get my original controller & HDMI? What makes it even more annoying is the fact that they don’t have a call centre or hotline so now I must bring everything here!! FYI I’m still paying for that Xbox & it makes no sense to A) pay for something that I can’t use cause it’s not the complete package B) I literally only started using this about 3months ago & it died on me!! To say I’m disappointed is an understatement, all I want is the controller & HDMI back!!