Broken console for over 1 month!

I purchased my Xbox One console through FNB in November 2014. My console all of a sudden refused to switch on. I contacted Microsoft Xbox Support and they advised me that it was my power supply unit(PSU) that was damaged. They araanged for a replacement and a little over 3 weeks later it came through. Tried on the new power supply and still had the same issue. So I contacted them again and was advised that my console is the issue. So they organised for a repair.<br> <br> I was contacted by the local company handling the Xbox issues and they said that there isn't a repair centre here in South Africa and that I would need a replacement unit. I was frustrated but I agreed. I am waiting for another 3 weeks now and still I have no replacement! This is extremely infuriating because I am on study break and this is the only time I have to play. Now also I have to do all the updates for the console and games again! I do not have internet so who is going to pay for all that? <br> <br> I feel that Microsoft SA should be held accountable for poor service delivery and that I should get an extension on the initial 12 month warranty, considering that for almost 2 months it's out of action.<br> <br> Thank you