Shocking Service

Our Audi Q5 was sent to the panelbeaters for repairs, original quotation R69000. <br> <br> After two weeks we contacted the company for a progress reported & were told a story that the headlight is not available & they were sourcing a new light. A week passed & the car was ready for collection. The quotation had now ballooned to R96000 & excess up by R1300(increase not discussed with client, assessor or insurance company).<br> <br> When we complained we were told both lights had to be changed as old lights were 'unavailable'. We however managed to source the original lights very easily(genuine parts), however the panelbeater could not. The 'updated' quotation from the panelbeater however had part numbers for an Audi A4.<br> <br> Eventually they offered to deliver our car after messing us around but reneged on this too. When we tired to collect, they held our car ransom because we refused to sign a form stating we agreed to the invoice amount & all work was necessary. Furthermore the so called 'damaged' lights were no where to be found.<br> <br> Desire apologized that they failed to communicate on numerous levels, however refused to take responsibility & correct the situation. ***** company with poor management.<br>