WISH.COM SERVICE IS TERRIBLE

WE PURCHASE A USB HARD DRIVE IN JANUARY 2020 AND THE HARD DRIVE ISN'T WORKING WHEN WE TRY TO LOGIN AND REQUEST FOR A REFUND WE ARE UNABLE TO SO. THERE IS NO SUPPORT AT ALL FROM WISH NOT EVEN A ON CHAT THAT WOULD ASSIST US. THEIR SERVICE SUCKS!!!!!!!!!!!!!!!!!!!!!!