Wish.com poor customer service

I made two transactions on the 4th of January 2021 and then I got a notification of an amount of R1767.05 in the morning of the 5th of January. Went to the bank to dispute and of the 7th it was R1799. 76 that was debited on the 7th. I did not authorize this and when I enquire with wish.com we are answered by robots whit gives a report irrelevant to what you are asking....