wish.com are CON artists

I have placed 3 orders at wish.com from 2018/11/15 and I have not yet received a single item from them till to date. Contacted the Wish Customer Support team and all they could say is:

"Wish (Wish)

Jan 30, 01:48 PST

Hello Peter,

Thank you for getting back to us. I truly understand your concern.

I'm sorry to hear that you still haven't received your item and it is beyond the estimated delivery date.

As you may know, customers may request a refund on an order within 30 days of the estimated delivery date. While you may have contacted us initially within this timeframe, we required additional information from you in order to investigate your request. As we did not hear from you within the allocated timeframe, we're no longer able to offer you a refund.

For future orders, please be sure to follow up promptly so we can provide the best resolution. We appreciate your understanding and hope you’ll give us a chance to provide a better experience on your next order.

April Wish Customer Support"

All i'm asking for is my money back (Refund).