WISH I had my package, I wish I had a refund, I WISH I could talk to WISH support and not a machine

I have ordered from Wish before. I never had any issue until now. Normally I would give a company time to fix the issue and I dont mind waiting for packages. On the 26 June I placed a order for a 3D printer. It's not a cheap or a small item. Up to date I have not received this item. I have tried to track the package but it says the tracking info is out of date. I tried to contact wish customer support, but thats just a computer generated responce system. Every week I have been escalating to wish support via selecting automated responses and now they blocked my account with no refund or my package. It's not right at all. Wasted my time and alot of money on wish. I WISH I never download that app.