Unresolved Payment Refund

Firstly wish has consultants with very poor knowledge of helping you resolve issues. I mistakely bought stuff on the 28th December, and few minutes later I requested for a full refund. Wish says they have your back and you don't have to worry shopping with them. They also say you have 8 hours before canceling. I canceled within 5 minutes and not a single consultant resolved my issue, instead they went ahead and processed ally orders. I sent tons of emails, but all in vain. Also their orders take for ever to reach you, not a good place to shop., sorry I'm a very dissatisfied customer.