********* practice with refunding a product

I ordered and stepper motor and when I received it had a part missing, the plug point attachment that goes into the Laser marking machine. I did report it in the review I put in from the start. I tried to buy a plug to see if I could get it to work. When I reported that I could not get the part and that I reported it in my review they said I communicated it incorrectly.

Eventually they sent me a refund link after insisting. Then I couldn't go into the link. They suggested that I reset my login details and after several attempts I could still not go into the link. They kept resetting my password. Eventually after telling them I can still not get into the refund link said to me that the time period to request a refund has elapsed.

So they used delay tactic to make me wait until the refund time elapsed so they do not have to do a refund