Support useless. Wish is a complete waste of time and money

Wish I had my parcels and more competent consultants. 1. This was my concern to the support team. Please note that the item received does not look like the item in the picture at all. In the picture it depicts a type of sweat shirt, the actual item received it more like a printed t-shirt. Please make sure what is depicted is what will be received in future. I have waited since the 9th of June which is 4 (four) months. 2. This is their response (Always with the refund widow on this item is closed. But what they don't understand is I don't have my parcel and the shipment tracking tells me my parcel has been lost. So what must I do?) Hello Catherine, Thank you for reaching out to us, we really appreciate it. We just need to confirm your concern and how exactly we can help you today. I just need more information to make sure that I'll be doing the right thing for you. We want to ensure you receive help with this, so we will appreciate receiving your response as soon as possible. Thank you. I hope you have an awesome day! Rowell Wish Customer Support 3. So this was my response. I now have to solve their problems for them. I do not work for Wish my whole reason for contacting customer is because I have a problem, do I now have to solve my own problem that I have with your company! Good day Rowell. I have had issues with every order I placed. I received 1 the first order 2 months after the stated arrival date. I had to cancel another order for a refund as the shipping line indicated that my order is lost. This is the 3rd order as above it is was scheduled to arrive on the 7th of August it only arrived 2 months later, just to realize when I opened the package I was sent a printed t-**** and that does not look like the sweat shirt depicted in the picture. I have more orders that I am waiting for which I really don't want the same disappointment. I have parcel ##### that was scheduled to arrive on the 6th of August we are currently on the 23rd of October so please advise where my parcel is. So why don't you tell me how you can make me have a better experience with ordering goods from wish, as you can clearly see I have not been having the best time with the service I am getting.

This is more frustrating that actually going to stand in a que at a shop to buy the items. Online ordering and delivery/collection services is suppose to be an effortless ease, all this is just a complete waste of time.